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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wilton Mills

April 14, 2025

5  out of  5
rating by Wilton Mills
"Very helpful in letting me know about my coverage"
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Sarma Chilukuri

April 10, 2025

5  out of  5
rating by Sarma Chilukuri
"He is a good person and I trust for all my insurance needs"
We responded:
"Thank you so much for the kind words Sarma! We appreciate you!"
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Clarence McDonald

April 10, 2025

5  out of  5
rating by Clarence McDonald
"Thanks (BRAD) for a easy insurance set up and I hope u win lol..."
We responded:
"Thank you for the kind words Clarence! Brad is glad to hear that you found the insurance setup easy. If you have any questions or need further assistance, please feel free to reach out. He appreciates the good luck wishes and will gladly take all the support he can get!"
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Sandra Kelso

April 7, 2025

5  out of  5
rating by Sandra Kelso
"Excellent!"
We responded:
"Thank you for the five-stars, Sandra! Our office is here for you whenever you need us and is honored you have chosen our office to help you protect what matters most."
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Todd Howarth

April 7, 2025

5  out of  5
rating by Todd Howarth
"I saved money and received a much better policy. It was fast and easy! Everyone was very friendly. I would recommend this compare my family and friends."
We responded:
"Thank you for your wonderful review Todd! We're delighted to hear that you saved money and found a better policy with us. Our team strives to make the process fast and enjoyable, and it’s great to know you felt that way. We truly appreciate your recommendation to family and friends. If you need anything else, don’t hesitate to reach out. Thanks again!"
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EMALIE NGUYEN

April 1, 2025

5  out of  5
rating by EMALIE NGUYEN
"I've had a fantastic experience with state farm. their customer service is top- notch, and they've always been quick to assist with any questions i've had. i feel confident knowing i'm with a company that truly cares about their customers. highly recommend them for anyone looking for a reliable insurance coverage."
We responded:
"Thank you so much for your amazing review Emalie! We’re thrilled to hear that you’ve had a fantastic experience with us and that our customer service team has been quick and helpful. Your confidence in us means a lot, and we’re committed to providing the best care for our customers. We truly appreciate your recommendation and look forward to continuing to serve you! If you ever have any questions or need assistance, don’t hesitate to reach out."
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Norma Green

March 28, 2025

5  out of  5
rating by Norma Green
"Great service. I haven't had any problem with submitting a claim. They were on top of it. It was easy getting reimbursement for a tow."
We responded:
"Thank you for your fantastic review Norma! We're delighted to hear that you had a smooth experience with your claim and that our team was able to assist you promptly. Providing great service and making the claims process easy for our customers is our priority. If you need anything else in the future, please don’t hesitate to reach out!"
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Dena Meadows

March 27, 2025

5  out of  5
rating by Dena Meadows
"Very helpful and a caring person I glad I chose state farm and I got great car ins thank you so much Brandon was great"
We responded:
"Thank you for your wonderful review Dena! We’re thrilled to hear that Brandon provided you with such helpful and caring service. It's great to know that you're happy with your car insurance and that you chose State Farm. If you need anything else or have any questions in the future, don’t hesitate to reach out. We’re here for you!"
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Billy Ervin

March 27, 2025

5  out of  5
rating by Billy Ervin
"Fast and really affordable sign up. Best reasonable non-owners insurance plan I found."
We responded:
"Thank you for your great feedback Billy! We're so glad to hear that you found our sign-up process fast and affordable, and that you’re satisfied with your non-owner insurance plan. Providing value and convenience to our customers is our priority. If you have any questions or need assistance in the future, feel free to reach out. We’re here to help!"
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Jodie Hamilton

March 20, 2025

5  out of  5
rating by Jodie Hamilton
"Excellent Customer Service from Brandon Hemphill @ State Farm Insurance. He was able to get me a better rate than anyone else with better coverage ❣️ Thank You Brandon for helping me with my Auto Insurance😁"
We responded:
"Thank you for your kind words Jodie! We're thrilled to hear that Brandon Hemphill was able to provide you with a better rate and coverage for your auto insurance. Our team is dedicated to excellent customer service, and it’s great to know Brandon made a positive impact. If you need any further assistance, feel free to reach out!"
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Michael Idelchik

March 18, 2025

5  out of  5
rating by Michael Idelchik
"Josh was extremely professional and helpful The quote and the follow up were timely and accurate - I as a real pleasure and I am a happy customer!"
We responded:
"Thank you for your wonderful feedback Michael! We're thrilled to hear that we provided you with professional and helpful service, and that the quote and follow-up met your expectations. Your satisfaction is our priority, and we're so glad to have you as a happy customer! If you need anything else in the future, please don’t hesitate to reach out."
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Nan Zhang

March 18, 2025

5  out of  5
rating by Nan Zhang
"Competitive coverages, rate and exceptional customer service. Special thanks to Mr. Parker, always providing detailed information promptly. Thank you so much!!"
We responded:
"Thank you for your fantastic review Nan! We're thrilled to hear that you found our coverages and rates competitive, and that Parker was able to provide you with exceptional service and detailed information. Your satisfaction is our top priority, and we appreciate your kind words. If you have any more questions or need assistance in the future, please don't hesitate to reach out!"
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Afeef Castle

March 18, 2025

5  out of  5
rating by Afeef Castle
"I have been working with Parker for over a year. He has been very quick to respond. He is great to work with!"
We responded:
"Thank you for your wonderful review Afeef! We're delighted to hear that Parker has been attentive and responsive during your time working together. We truly value your feedback and appreciate your trust in us. If you need anything in the future, don’t hesitate to reach out!"
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Anthony Parks

March 18, 2025

5  out of  5
rating by Anthony Parks
"Josh was very friendly and helpful with all my questions and signing up was easy."
We responded:
"Thank you for your positive feedback Anthony! We’re glad to hear that we were able to assist you with your questions and make the signing-up process easy for you. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. If you need anything else, feel free to reach out!"
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Lee Hayes

March 18, 2025

5  out of  5
rating by Lee Hayes
"Parker made us feel welcome to the area and helped my wife and I bundle our policies to save money. We really appreciate their help and highly recommend them to anyone in the Knoxville area!"
We responded:
"Thank you so much for your kind words Lee! We're thrilled to hear that Parker was able to help you and your wife feel welcome and find the right policies to save you money. Your recommendation means a lot to us, and we're here to assist anyone in the Knoxville area with their insurance needs. If you ever need further assistance, please don't hesitate to reach out!"
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David Weaver

March 18, 2025

1  out of  5
rating by David Weaver
"Price increase with out any reason"
We responded:
"We don't control the rates as this is generated from State Farm. As we have experienced rising cost to repair cars, they impact everyone. Good news is we are improving loss ratios and expect this to drop later in the year. Please voice your concern to State Farm directly if you wish!"
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Kendall Goins

March 17, 2025

5  out of  5
rating by Kendall Goins
"Extremely satisfied with the customer service and quick responses that I have received from Brandon and his team! I just wish I would have transferred to the Josh Hemphill office sooner!!!"
We responded:
"Thank you for your amazing review Kendall! We’re thrilled to hear that you’re extremely satisfied with the customer service and quick responses from Brandon and his team. It’s never too late to make a great choice, and we’re so glad you decided to join the Josh Hemphill office! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us!"
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Robert Bateman

March 14, 2025

5  out of  5
rating by Robert Bateman
"Very well spoken easy to comprehend I'm very fast and efficient with answers and service"
We responded:
"Thank you for your kind words and positive feedback Robert! We are delighted to hear that you found our team to be well-spoken, easy to comprehend, and efficient in providing answers and service. We strive to provide excellent customer service and make sure that our customers' needs are met promptly and effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!"
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Kimberly See

March 13, 2025

5  out of  5
rating by Kimberly See
"Super appreciate the attention to detail and service level that Josh's office provides every time I reach out to understand my coverage and opportunities for savings. Brandon is a great asset!"
We responded:
"Thank you so much for your fantastic review Kimberly! We’re thrilled to hear that you appreciate the attention to detail and service from our office. It's great to know that Brandon has made a positive impact during your interactions. We’re here to help you understand your coverage and find savings whenever you need it. If you have any more questions or need assistance, please don’t hesitate to reach out!"
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Elise Z

March 11, 2025

5  out of  5
rating by Elise Z
"Brad was great, super responsive and found the most coverage for my budget."
We responded:
"Thank you for your wonderful review Elise! We're thrilled to hear that Brad provided you with excellent service and helped you find the best coverage for your budget. Our team is dedicated to being responsive and ensuring our clients get the coverage they need. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us!"
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amy christopher

February 28, 2025

5  out of  5
rating by amy christopher
"I believe I started my Home Ins with State Farm at least 10 years ago. Josh was my agent and I ended up getting most of my insurance coverage from State Farm he is not pushy and I had a good idea of what I was committing to. Now yrs later he has his own agency and wonderful people that work there. I left State Farm a couple of months ago. After much searching I got a new place for insurance.There was nothing really wrong with this but I started missing the secure feeling I had with Josh's group.I was embarrassed but with the help of this precious woman Teresa who works in the office.. I got to go back and It feels good to be back!!"
We responded:
"Thank you so much for your thoughtful review Amy! We’re thrilled to hear that you’ve had such a positive experience with our team over the years. It’s wonderful to know that Teresa was able to help you feel welcomed back. We strive to provide a supportive and secure environment for all our clients, and it’s great to see that reflected in your experience. If you need anything at all or have any questions, please don’t hesitate to reach out. Welcome back to the family!"
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Danny Brundage

February 24, 2025

5  out of  5
rating by Danny Brundage
"We have had a bundle for our Auto, Home and Life Insurance with Josh for years, and have always received great service when dealing with any issue or questions we may have. He just recently shared with us options on our policies. He also is set to help us with some financial retirement options. Always feel very comfortable in working with Mr. Hemphill and his group!"
We responded:
"Thanks for your kind words, Danny! Thank You for support as always and look forward to seeing you guys again soon! Glad we could assist!"
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Kathy Jenks

February 23, 2025

5  out of  5
rating by Kathy Jenks
"Very happy with the service we received from Josh. He gave us a quote we were very happy with. He is very professional. I highly recommend josh for your insurance needs. He is the best."
We responded:
"Thanks Kathy! Loved being able to assist with your insurance needs on auto and home! Savings was a bonus for sure! See you soon. "
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Wesley Speed

February 21, 2025

5  out of  5
rating by Wesley Speed
"The service i have received has ben great and all my questions were answered quickly"
We responded:
"Thank you for your wonderful review Wesley! We're delighted to hear that you had a great experience and that your questions were answered quickly. Providing excellent service is our top priority, and your feedback encourages us to keep up the good work. We look forward to assisting you again in the future!"
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Angela Schutzmann

February 19, 2025

5  out of  5
rating by Angela Schutzmann
"Excellent customer service and follow up. Beats Allstate pricing with better coverage."
We responded:
"Thank you for your fantastic review Angela! We're so glad to hear that you experienced excellent customer service and found our coverage to be a better fit for your needs at a competitive price. Your satisfaction is our priority, and we appreciate your trust in us. If you have any more questions or need assistance in the future, please don’t hesitate to reach out!"