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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Antonella Andrews

Antonella Andrews

November 13, 2025

5  out of  5
rating by Antonella Andrews
"Very helpful and patient"
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Renata Krumm

November 13, 2025

5  out of  5
rating by Renata Krumm
"Brad helped me today in a very easy but very big way. He helped me save about $2000 by offering me competitive prices for all my insurance needs. I am quite thankful!"
We responded:
"Thank you for sharing your experience Renata! We're thrilled to hear that Brad was able to help you save significantly and provide competitive pricing for your insurance needs. We appreciate your trust and are here to assist anytime!"
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Torri Scarborough

November 12, 2025

5  out of  5
rating by Torri Scarborough
"thank you Josh for all your help I really feel like you guys care and very informative about our auto policy thanks again for everything you were really great"
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Cheyenne Gray

November 11, 2025

1  out of  5
rating by Cheyenne Gray
"I have had Statefarm for a year or so with Josh Hemphill. I recently made a payment Friday for the amount on the notice, to which they cancelled my policy. They have also issued a refund minus $20, which would cover the late fees they claimed I owed. I have all the screenshots from every payment and statement. I have only dealt with Brandon, who is kind and helpful however I have spoken to him for 2 days never once was I told my insurance was cancelled and he could not figure the issue so he handed me over to Theresa was is incredibly rude and unhelpful claiming the app has been having issues and not providing correct information (not a customer’s fault). She also stated they sent texts which I never received. She also stated I would need to pay $118 to reinstate after just making a payment on Friday. I am appalled at the service that was provided and how this has been handled and therefore will be going to the Department of Commerce and Insurance to file a complaint against this insurance company and this was pure negligence of insurance providing. They failed to let me know the policy was cancelled and did not try to communicate I owed more than the app showed even after speaking with someone the past two days. This is not how business is handled nor how you treat someone who does business with you."
We responded:
"Cheyenne, thanks again for taking time with me today to help figure this out. State Farm corporate billing initiated the amount due from the October billing and due to the car policy renewing in October, it should have billed the current and past due amounts. I have sent your feedback to State Farm corporate billing. Here to help if anything else comes up. Take care. "
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Chelsea Tabor

November 8, 2025

5  out of  5
rating by Chelsea Tabor
"Really glad Brandon Hemphill reached out to me today and offered me my previous premium plus some additional extras for the same price I paid years ago, just had a baby 11/4 and he was super thrilled to help us save money."
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Kathy Lance

November 7, 2025

5  out of  5
rating by Kathy Lance
"You all are down home feeling , you treat customers like family and I love that. You all are amazing."
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Carmen Camp

November 6, 2025

5  out of  5
rating by Carmen Camp
"Kaleb explained everything to me and answered all my questions. I was able to get auto, renter's and life policies for such better rates than I was paying 3 other companies!!"
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Andrea Day

November 2, 2025

1  out of  5
rating by Andrea Day
"This has been the most frustrating insurance office to work with. Rarely will someone call you back, our claim was filed improperly by the office and this resulted in a huge hassle, the insurance price changes constantly and without proper notification, and the staff have been rude. The staff have also given us incorrect information about audits and money owed. Very disappointing."
We responded:
"Hey Andrea, thanks for reaching out as we take customer service satisfaction at the highest level. I was able to review your accounts and would love to offer a meeting to address your concerns, because I do see many contacts that we had from our office. We will be in contact to arrange a meeting by phone or in-person based on your convenance. Thanks!"
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Rachel Aton

November 1, 2025

5  out of  5
rating by Rachel Aton
"This State Farm office is so great to work with. Anyone I’ve spoken to is extremely nice and personable. I live 6 hours away and still use this office just because I love working with them!"
We responded:
"Thank you so much for your kind words Rachel! We're thrilled to hear that our team has made such a positive impression, even from 6 hours away. It means a lot to us that you continue to choose our office, and we look forward to assisting you for many years to come!"
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Summer Lane

October 23, 2025

5  out of  5
rating by Summer Lane
"Karli and Angela were amazing! They helped me pick the best quote for mine and my husband’s vehicles! Thank you all for making this a super simple and easy process!"
We responded:
"Thank you for your wonderful feedback Summer! We're so glad to hear that our team made the process simple and easy for you. Helping you find the best quotes for your vehicles is our top priority, and we appreciate you choosing us!"
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Nick Nguyen

October 15, 2025

5  out of  5
rating by Nick Nguyen
"Brandon was able to help me get quotes and transfer my policy for two cars from a different state. He was extremely patient and easy to work with. Highly recommend!"
We responded:
"Thank you for sharing your experience Nick! We're glad Brandon was able to assist you smoothly with your quotes and policy transfer. Your recommendation means a lot to us!"
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Adam Braden

October 9, 2025

5  out of  5
rating by Adam Braden
"Friendly and helpful. Great price and service!"
We responded:
"Thank you for your positive feedback Adam! We're delighted to hear you found our team friendly and helpful, and that you're happy with our prices and service. We appreciate your support!"
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James Holt

October 3, 2025

5  out of  5
rating by James Holt
"I got new Insurance,the agent was Brad he did a out standing job ,I enjoyed working with him thanks again keep up the good work."
We responded:
"Thank you for your wonderful feedback James! We're glad to hear that Brad provided outstanding service and made your insurance experience enjoyable. We appreciate your kind words and will be sure to share them with Brad. Thanks again for choosing us!"
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Robert Patterson

September 26, 2025

5  out of  5
rating by Robert Patterson
"Everyone at this State Farm office were very courteous, knowledgeable. They know their jobs. My agent is Brad Winkle. He went above and beyond to help me with my insurance needs. I highly recommend Brad and State Farm in general. They will treat you right !"
We responded:
"Thank you so much for your kind words and recommendation Robert! We're delighted to hear that Brad and the entire team provided courteous and knowledgeable service, going above and beyond to assist you. We truly appreciate your trust in us and look forward to continuing to serve your insurance needs!"
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Jan

September 25, 2025

5  out of  5
rating by Jan
"Just arrived in TN and needed home owners insurance for our new purchase. I called an independent broker and left 3 messages. No response. Decided to walk in to State Farm and within 20 minutes we were covered. Parker was professional and knowledgeable. Couldn’t be happier. We will bring our car insurance needs shortly."
We responded:
"Thank you for sharing your experience Jan! We're so glad Parker was able to assist you quickly and professionally with your homeowners insurance. Welcome to Tennessee, and we look forward to helping you with your car insurance needs soon!"
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Roger Pile

September 23, 2025

5  out of  5
rating by Roger Pile
"Easy to work with and very responsive."
We responded:
"Thank you for your feedback Roger! We're glad to hear that you found us easy to work with and responsive. We appreciate your support!"
Profile photo of Sajjad Naseem

Sajjad Naseem

September 23, 2025

5  out of  5
rating by Sajjad Naseem
"Brandon was very thorough and answered all my questions. Provided me with the coverage i need for a price that i can afford. Beat insurance quote from All-State and ended up saving me a bundle."
We responded:
"Thank you for your review Sajjad! We're glad to hear that we were thorough in answering your questions and providing you with affordable coverage. If you have any further questions or need assistance, please let us know. Thank you again for choosing us and for your review!"
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Rosa Burgess

September 23, 2025

5  out of  5
rating by Rosa Burgess
"Great!! Nice people"
We responded:
"Thank you for the great review Rosa! We're happy to hear you had a positive experience with our team. We appreciate your support!"
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Paul Tillette

September 4, 2025

5  out of  5
rating by Paul Tillette
"Hands down one of the best agents here in knoxville. Josh and his team are very diligent on following up and answering all your questions. I definitely recommend them if your in search of a new insurance provider, whether car, life or investments"
We responded:
"I appreciate your kind words and acknowledgment of our great team! I appreciate your support and look forward to connecting soon!"
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Diana Davis

September 3, 2025

5  out of  5
rating by Diana Davis
"Abi is so sweet and very helpful!"
We responded:
"Thank you so much for your kind words Diana! We're thrilled to hear that Abi was sweet and helpful. We appreciate your feedback!"
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Scott Myers

August 27, 2025

5  out of  5
rating by Scott Myers
"Fast and friendly service got be the best policy that I could afford thanks Parker"
We responded:
"Thank you for your fantastic review Scott! We're glad Parker was able to provide fast and friendly service and help you find the best policy within your budget. We appreciate your trust and look forward to serving you again!"
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Michael Doughty

August 27, 2025

5  out of  5
rating by Michael Doughty
"I have been with Stare Farm since 1970. I have always heard, your insurance is only as good as your agent. Josh Hemphill has always been very helpful to me. He has some fine folks on his staff."
We responded:
"Thank you Michael for your review! We are so glad we could help you with your insurance needs! We have a great team who take care of our customers whether it comes to home, car, or life insurance, we are here to help!"
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Barbara Hinds

August 26, 2025

5  out of  5
rating by Barbara Hinds
"I am very pleased with State farm"
We responded:
"Thank you Barbara! We appreciate you!"
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Dan N

August 26, 2025

5  out of  5
rating by Dan N
"Josh is a fantastic agent...truly passionate about creating the right fit for the customer through customer service and client education. Use his services with confidence!"
We responded:
"Thank you for your thoughtful review Dan! We're committed to providing excellent customer service and helping you find the perfect fit for your insurance needs. We appreciate your confidence in our team and look forward to continuing to serve you!"
Profile photo of Brad Fraley

Brad Fraley

August 23, 2025

5  out of  5
rating by Brad Fraley
"State Farm is amazing they are saving over $360.00 from my previous car insurance thank you so much would recommend to everyone"
We responded:
"Thank you so much for your wonderful feedback Brad! We're thrilled to hear that State Farm helped you save over $360 on your car insurance. Your recommendation means a lot to us, and we're here anytime you need assistance!"