
State Farm® Insurance Agent Josh Hemphill
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jennifer Zurflueh
June 30, 2025
"Wow… how nice it is to have an agent and team who are responsive, quick problem-solvers , and excellent at follow-up. I wish there were more Abi’s in my world!"
"Thank you for your fantastic feedback Jennifer! We're so glad to hear that Abi and the team have been responsive and effective in assisting you. Your kind words mean a lot to us, and we'll be sure to share them with Abi. We're here whenever you need us!"
Erika Donohoo
June 26, 2025
"Parker and the entire staff are amazing! Whatever I need they are always a text or phone call away and always get back to me fast. They even call periodically to check and make sure we don’t need to make any changes. I highly recommend this office for all of your insurance needs."
"Thank you for your wonderful review Erika! We're delighted to hear that Parker and the entire team have been so responsive and attentive to your needs. We truly appreciate your recommendation and look forward to continuing to provide you with excellent service. If you ever need anything, don’t hesitate to reach out!"
Trevor Burr
June 20, 2025
"Great team, great communication."
"Thanks Trevor! We appreciate your support and Thanks for choosing us to protect your family!"
lizajoy
June 18, 2025
"I've had good experiences working with this State Farm agent."
"Thank you for your positive feedback! We’re glad to hear that you’ve had good experiences with our team at State Farm. Your satisfaction is our priority, and we’re here to assist you with any of your insurance needs. If you have any questions or require further assistance, please don’t hesitate to reach out!"
Jaymee Turpin
June 10, 2025
"Brad was amazing at getting a great rate for us and was so kind and understanding. We will be telling everyone to come and see them at this office for every kind of protection needed."
"Thank you for your fantastic review Jaymee! We’re delighted to hear that Brad was able to find you a great rate while providing kind and understanding service. Your recommendation means a lot to us, and we’re here to help with all your insurance needs. If you or anyone you know has questions or needs assistance, don’t hesitate to reach out!"
Kayla Milligan
June 6, 2025
"I have had nothing but a top notch experience thanks to Courtney Kear & Kaleb McAlpin. They have been on top of everything and answered all my questions promptly. I would highly recommend this team to anyone."
"Thank you for your feedback Kayla! We're delighted to hear that you had a positive experience and were able to address all your concerns. We will extend your positive feedback to Courtney and Kaleb! Our team is dedicated to ensuring our customers feel heard and supported. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again!"
Wayne Smith
June 4, 2025
"Brandon was great. He called me on time for our appointment and was very helpful going over everything. Very helpful and a great agency."
"Thank you for your wonderful review Wayne! We're thrilled to hear that Brandon provided you with timely and helpful service during your appointment. We strive to maintain a high standard of customer care, and it's great to know that you had a positive experience with our agency. If you need anything else or have further questions, feel free to reach out. We look forward to assisting you again!"
Kevin Maccagli
May 30, 2025
"Had some hail damage on 2 vehicles. Called Josh’s office and they guided me through the process. They updated me along the way and followed up after completing. Any time I ever have a question, the office staff and Josh take care of it professionally and courteously."
"Thank you for sharing your experience Kevin! We’re so glad to hear that our team was able to guide you through the hail damage process and keep you updated every step of the way. Providing professional and courteous service is our top priority, and it’s wonderful to know that we met your expectations. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!"
Paige Parrish
May 15, 2025
"Super helpful!"
"Thank you for your feedback Paige! We're thrilled to hear that you found our team super helpful. If you need any further assistance or have any questions, feel free to reach out. We're here to help!"
Samuel Braga
May 11, 2025
"Review for State Farm At first, I was very happy with State Farm. However, my experience drastically changed after I purchased a life insurance policy. Before signing up, I asked many detailed questions to ensure the policy would meet my needs. Unfortunately, after enrolling, the terms and service were not what I was led to believe. Canceling the policy was extremely difficult, and I ended up losing approximately $1,000 with no refund, despite being misled. In addition, I signed up for a paperless auto insurance policy because I have limited time to check physical mail. I made it very clear that I preferred and expected communication and notifications to be sent electronically. Despite this, communication was almost nonexistent. I was later involved in a car accident and, although I had been making partial monthly payments toward my premium (which should have kept some level of coverage active according to typical industry standards), State Farm denied my coverage. I was left to cover car payments, insurance payments, rental costs, and tow truck fees all out of my own pocket, with zero assistance from State Farm. It has now been over three months, and I am still financially and mentally drained dealing with this situation. I have documentation of all communications, payments, and policy agreements, including my request for paperless correspondence, which were not honored. I am posting this review to hold State Farm accountable until this situation is resolved properly. Customers deserve transparency, honesty, and respect — especially when it involves important financial and legal protections like insurance. Updated 4 Following my initial concerns with State Farm, I want to acknowledge the exceptional support I've received from Shelley in the life insurance department. Her proactive communication and assistance have been instrumental in navigating the complexities of my situation. However, challenges persist with the auto insurance side. After an accident involving my Tesla during rainy conditions, I discovered that my coverage had lapsed without prior notification, despite making regular payments. This oversight has led to significant out-of-pocket expenses and ongoing financial strain. I appreciate the efforts made thus far and remain hopeful for a comprehensive resolution. I will continue to update this review as developments occur. Update 5 I want to acknowledge the exceptional support I've received from Shelley in the life insurance department at State Farm. Her proactive communication and assistance have been instrumental in resolving issues promptly. However, my experience with the auto insurance department has been disappointing. Following an accident nearly four months ago, I've incurred over $10,660 in out-of-pocket expenses, including ongoing car payments, insurance premiums for a vehicle that's not in use, rental fees, and towing costs. Despite regular payments, I was unaware that my coverage had lapsed due to a lack of notification, which has added to the financial strain. I'm grateful that no one else was involved in the accident and remain hopeful that State Farm will address these concerns promptly."
"Thanks for reaching out Samuel. I will pass this communication on to State Farm directly for them to add to your file that they have been working with you on. I have verified that State Farm did send you the refund on the life insurance that you decided to cancel after the policy had issued. We are showing a check uncashed. If you can confirm this one was never received, we can have it re-issued from corporate as it comes from them not our local office. I know you worked directly with our claim's department on your claim for the most recent accident and based on notes from corporate that resulted in not being covered due to the policy cancelling for non-payment. I know they shared with you the correspondence sent prior to the cancellation and following through text, email, and mail. My local office takes it a step further in reaching out as we did and shared with you prior to the cancellation. We are available and willing to connect you to our claim's department if you need anything further or have anything further to add. I can say with my history being with State Farm since 2007, that we will do everything in our power to pay a claim if we can validate that the coverage was there. "
Ashlynn Cichella
May 4, 2025
"I worked with Parker during my home buying process to get home insurance and bundle it with our auto. He made the process so easy. I cannot recommend them enough!"
"Thank you so much for your kind words Ashlynn! We're thrilled to hear that Parker made your home buying process smoother and easier, especially with bundling your home and auto insurance. Your recommendation means a lot to us, and we’re here to help you anytime you need assistance in the future. Congratulations on your new home!"